FAQ -footer- -f1-

SOLEFOODNY has been in business since 2013 and takes great pride in what we sell. We only sell authentic shoes, gear, apparel and accessories. No variants and no fakes.
SOLEFOODNY.com purchases directly from name brands and retailers only.

SOLEFOODNY.com is an online store with office and warehouse in the Metropolitan New York Area.

Our 100% satisfaction guarantee ensures that every item you purchase at SOLEFOODNY.com meets your high standards - We do not accept returns! You can only return an item for a refund if an error has been made on our part. All sales are final.
NOTICE:Regardless of circumstance regarding a refund, SFNY reserves the right to charge a 15% restocking fee.

Ordering from our site requires the use of an SSL-compliant browser. We recommend using Microsoft Internet Explorer 8.0 or later, Firefox 3.5 or later, Safari 4.0 or later or Google Chrome 2.0 or later.

If you are using earlier versions than the browsers listed here, we can't guarantee that all of our site features will work correctly. Also, your browser preferences must be set to accept cookies.

Please be advised that some orders are shipped very soon after placement, and it may not always be possible to cancel. Under no circumstance can we change shipping address after an order is placed. Please make sure to ship to your billing address or your order could be cancelled. For all other changes please e-mail us. See below for information on presale order changes.

SOLEFOODNY.com currently accepts Visa, MasterCard, Discovery, American Express, and PayPal for all orders.
Customers without a PayPal account will have an option to set up an account with Paypal while you go through the payment process. However, you do not need to create a PayPal account if you choose not to. You will be prompted by PayPal to create an account with them or not after the transaction goes through.

If you placed an order for the wrong size, you may only request a size exchange within (6) hours of your purchase as long as SFNY has your desired size in stock. No refunds or size exchanges will be authorized after the previously stated (6) hour time frame.

PayPal is a payment method for online purchases enabling buyers and businesses to send and receive money online. As of today, PayPal has over 100 million member accounts in 190 countries and regions. One advantage of using PayPal payment method is that it offers faster, safer and easier checkouts and promises to protect customers from revealing their credit card and other financial information to the merchant.

You may contact PayPal customer service by calling 888-221-1161 or go to https://www.paypal.com for support and additional information.

SOLEFOODNY.com accepts international credit cards via PayPal for All International Orders.

Yes. We use the latest encryption technology to keep your information safe. We guarantee that each purchase you make is protected and safe. If fraudulent charges are ever made, you will not have to pay for them.

Presale products will ship within (1-3) busines days after the offical release date.

Unfortunately we are unable to cancel presales. It is our company policy as we make a commitment to our supplier for arrangements to obtain all presales on release day.

All orders are shipped USPS Priority, please allow 1 Business days for order processing. With US Priority Mail, you should receive your order within 2-3 business days. Please allow additional time for shipments to U.S. Territories, PO Boxes, or Military APO/FPO addresses.

For International orders, please allow 3-7 business days. If order has not arrived within the time period, there might be delay due to destination country's custom clearing process. Feel free to contact us to help you locate your package at any time.